Geeks2u
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Articles
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Testimonials
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FAQ
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Business Overview
Geeks2U provides expert, same day, onsite computer help, repairs & services in Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Canberra, Hobart and Perth - we can fix your PC today...
1 Customer Review
karen,
9/2/2012
Thank you so much. Justin from Geeks2U fixed my laptop, and the service was prompt, friendly and my computer is now running perfectly. Thank you.
Reviews submitted are subject to the Cerise.com.au Review Guidelines.
Negative reviews may optionally be removed by the business owner,
but all ratings (both positive and negative) are used to calculate business rating scores (star ratings).
Recent Activity
Articles
Top 5 things to look for when buying a new computer or upgrading your PC
Top 5 things to look for when buying a new computer or upgrading your PC
Quick Tips To Fix Your Computer Problems
Fixing a computer problem can be a frustrating task....
Keep your personal data or business records safe and secure with reliable data backups
10 Tips to Speed Up Your Computer
Everyday IT and computer repairs advice to help make your computer run faster & more efficiently from Geeks2U...
Testimonials
Please note that the following testimonials are collected, supplied and maintained by Geeks2u.
Nikki W ,
Mordialloc, VIC
Geeks2u
I was thoroughly impressed with your Company from start to finish. The lady on the phone was polite, friendly and helpful - an unfortunate rarity these days. The email reminder, the phone call from Ajay on the day to confirm his arrival, his appearance, his demeanour and work, the efficiency of billing - even this follow up. I could not be happier and I will not hesitate to utilise your services again and also to recommend you to anyone looking for this service. Thank you very much - A very very satisfied customer!!!
Chantel ,
WA
Geeks2u
Wow - from the time I made my first call to the time your "Geek" left my house, even when I made further calls with a question, the service was incredible!! I have never encountered a company like this where every single person I had contact with was AMAZING!! Jo calmed me down when I rang (upset) to book my "geek" and was so helpful that I was immediately confident in your services. When he came, not only was he professional, honest and courteous, but extremely knowledgeable as well. Although I showered him with questions, he answered every one completely, in terms I understood, and not once did I feel like I was silly for asking them. Incredible service all around! I will be recommending Geeks2u to every person who comes within a 5 mile radius!! Thank you so very much for your help - you have a customer for life!
Julia ,
NSW
Geeks2u
From answering the phone to delivering the service you seem to be doing it right. We all know that any organisation can only be as good as its representatives and you have hit the jackpot. Phones answered promptly and courteously, appointments confirmed, technician arrived on time, glitches overcome ... what more could I ask? I hope that prosper. Please continue to look after your people - it's trite but true that they are your greatest asset. Jake Leader is my nominee for Employee of the Month.
Steve ,
Perth, WA
Geeks2u
I run a small business and rely on IT professionals to resolve my IT issues as they arise. Your man was experienced and resolved my hard drive / RAID array issue efficiently and in a very timely manner. He was courteous and knowledgeable and I will have no hesitation in contacting you again for the fine level of service. For your information I have run my business for nearly 5 years and have relied on a competitor group to resolve my IT issues. I will now simply call your company.
Monique ,
Serpentine, WA
Geeks2u
Fantastic experience from start to finish! I love the way the girls answer the phone - made me feel as though I knew them and I was an important customer. Communication was brilliant. Everything promised was delivered as expected and when expected. I would recommend Geeks2U to anyone and would definitely use again. Thank you!!!
Monica ,
Brunswick, VIC
Geeks2u
Hi, I've just had the pleasure - and I do mean PLEASURE - of dealing with your company and want to leave a Testimonial about how wonderful you people are from the telephone receptionist, Lauren, to the very polite knowledgeable and well presented technician, Eugene, who immediately correctly diagnosed the problem with my dead computer, replaced the power supply and got it working again , all in less than 20 hrs from the moment I called to the moment it was fixed. What fantastic customer service and efficiency, when one of these alone is hard to find, let alone BOTH. Well done to the Manger(s) of this company. Keep it up ! I will recommend to all my Over 50's customers to use your services if ever they require some help (other than training, which I can do for them !) I'd like to leave this testimonial on your website please, thank you, Cheerio,
Trevor B ,
Greystanes, NSW
Geeks2u
James my technician was very helpful and knowledgeable. He was able to diagnose and fix my problem in a matter of minutes. He was courteous, on time, well presented and offered suggestions and advice to help me run my computer better. Overall you offer an excellent service. I was impressed with the speed of the turnaround from enquiry to site visit and receipt of payment. Well done on setting up a seamless operation. Can I buys shares in your company :) Well done and I will definitely be using your service again and letting my friends and family know about Geeks2U.
Brian T ,
Norwood, SA
Geeks2u
I just wanted to thank you for what was one of the best customer experiences I have ever had.... This was the first time I used Geeks2U and your tech Mark was incredibly knowledgeable and nothing was too much trouble. I tend to ask a lot of questions and he was both very accomodating and knew all the answers...next time I need help (hopefully not too soon!), please send Mark....Thank you so much.
Sam B ,
West Footscray, VIC
Geeks2u
I have just waved goodbye to your technician Eugene who was quite truly the most efficient and pleasant IT person I have ever dealt with. No question was considered too simple to answer and the responses were at a level that was easy for me to understand without being condescending. I couldn't be happier with your service!
Lorelle T ,
Long Jetty, NSW
Geeks2u
Thanks for your letter and the accompanying goodies. We have already recommended your company to friends. In the past we have had some not so good experiences with computer technicians but this time we felt completely satisfied.
We would really like you to know how much we appreciated the professionalism, the helpfulness and the pleasant disposition of
James who came to our assistance. In our ignorance of technology, we didn't make it easy for him but he fixed our problems anyway.
It would be great if you could pass on these comments to James as I'm sure a lot of people are far more diligent in making complaints than they are about giving positive feedback, so we'd like to balance the books a bit.
Kind regards, Lorelle
Desley G ,
Bracken Ridge, QLD
Geeks2u
I would like to congratulate you on a very successful business. In this day and age of unreliable service (or no service) it was a very pleasant surprise to do business with your company. Having not one but two computers die on us was a bit of a disaster for us and never having had to use a computer repairer before, I was very hesitant to ring anyone up. Your ad in the Yellow Pages appealed to me and I was very relieved to actually get a real person to answer the phone. The service from then on was outstanding to say the least. I was thinking maybe a couple of days - even a week - before anyone could turn up - but within 2 hours of making the initial call I had a technician in the house. I was told originally a technician would be here by 3:30pm and then within half an hour was phoned back to say that person was away but another one would be here within 2 hours. Unbelievable service. To be phoned back and then to actually have someone turn upwhen they say they will - excellent. Ken Hyams was the technician. He was wonderful. Very patient with us "not very computer literate" people. He did everything without any trouble and gave us some hints and tips on computer operations and internet security. Congratulations once again - you have what a lot of other businesses lack. People who care and are committed to giving exceptional service. I have no hesitation in recommending your company to all our family and friends. Please pass on my thanks to all staff and again congratulations.
Mary-Beth K ,
Aspendale Gardens VIC
Geeks2u
Many thanks for your letter asking me if I had any suggestions to improve your service. Impossible!! Your service sets a standard that should be adopted by all companies. From the time I phoned up, your excellent receptionist, Amy, dealt with my call with the utmost professionalism, sent me SMS's and emails confirming both the time and date of my appointment and the name of my serviceman, all with a smile in her voice. My serviceman, Daniel Zalcman, arrived absolutely on time, and wearing his shirt with the Geeks2u logo (as I am a pensioner and getting on in years I am a little nervous allowing people entry to my home). He was absolutely wonderful, explained how my new software worked and asked me if I needed anything else fixed. Nothing seemed too much trouble. He is a great asset to your company. I even rang today to ask a question about my new software and Amy (who by the way knew my name straight away - don't know how she does it) patched me through to Daniel and he answered my enquiry immediately. You certainly have a great team. Would you be so kind as to send them both my heartfelt thanks. I have already told many of my friends, some of whom own businesses, about your excellent service. A rare find these days. Well done Geeks2U. You will certainly have my repeat business.
Ross M ,
Turramurra, NSW
Geeks2u
All hail to you, amazing Geeks
In matters technical you folks are freaks
What took you minutes would take me weeks
All praise to you, nomadic Geeks!
Wayne M ,
Brunswick, VIC
Geeks2u
After suffering far too long with a computer that refused to boot up 9 times out of 10, and shut itself down at erratic and annoying intervals, I decided to seek help.I located Geeks2U on the web and made contact, and after an easy booking process I eagerly awaited the arrival of the technician. What kind of a Geek would he be? I saw his name was Maurice and imagined the arrival of his namesake from UK televisions' "The I.T. Crowd", with no small measure of trepidation. Maurice arrived at the specified time and was skilled, polite and personable; hardly the typical antisocial and poorly groomed Geek I was fearing, but I allowed him to look at my computer regardless. After listening to my woes and peeling back the case to investigate the innards of the faulty PC, he was easily able to determine probable causes of my difficulty. I was pleased! After some testing we isolated the fault as a power supply issue. I was excited! Maurice offered a replacement on the spot and it was installed without problems... and the computer has been running perfectly ever since. I am ecstatic! Maurice was even able to answer my many and varied questions about some future upgrades I was considering, and advised me on suitable software for virus scanning, backups and file synchronisation. And in nice bite-sized words that even I could understand...I suppose there's little more to say than I can totally recommend Geeks2U for on-site computer repairs.
David W ,
Narwee, NSW
Geeks2u
Hello, Happy New Year. Thank you for the opportunity to give feedback. The assistant who came out was Mr David Hill (I think from memory), and my father and I found him so polite and helpful. He did advise me that the problem was very basic and took a couple of minutes to fix. He did however sort out a few other problems which we have found very useful and our system has never run as well. He was well presented and the best part of this service was he explained everything in a way that you had to be able to understand it (which is a credit to him and your organisation), I had only called the day before to request someone come out, the operator (which if think was Jess) gave me a time frame (the hour block) for when the assistant would turn up, I did mention "say between the hours of 11.00am and 12.00 noon", and I was shocked when David arrived at 11.00 on the dot. There are a hell of a lot of other industries that could take a leaf out of your book. Then when the time was up, the billing process that you have is great as well. I have made it a point to recommend your company to all of my friends, colleagues and family if ever they need a computer technician. If need be, I would not hesitate in calling Geeks2U again for assistance.
Louise I ,
Glenelg, SA
Geeks2u
What an outstanding service! Your tech was professional and extremely knowledgeable - clearly both very good at and loves what he does for a living. I love Geeks2U!!
Claire C ,
Toorak VIC
Geeks2u
Geeks2U was fantastic right from the first phone call through to the service being completed! I couldn't believe I could get someone out to the house at a convenient time for me so quickly, and the guy who came out was very professional and easy to communicate with about what I needed done to my computer - even though I don't speak computer language at all! I will definitely recommend you guys to friends (actually I already have!) and will definitely use Geeks2U if I need help again.
Tonia F ,
Potts Point, NSW
Geeks2u
My experience was very good. I received a quick response to my initial email inquiry and was able to set up an appt. for the following day. The technician arrived on time and was able to fix my issue within the hour. He also answered some other technical issues I had relating to my laptop, which was helpful. I would definitely use you again (and recommend you to friends), although I hope not anytime soon because that means I'm having problems with my laptop, again! Everything was handled well, and honestly, one of the best customer service experiences I have had since moving to Sydney four years ago.
Michael S ,
Dulwich, SA
Geeks2u
Just wanted to thank you for your recent help fixing our wireless network at home. Mick was friendly and knowledgeable - a great representative for Geeks2U. We would like him to handle all our computer needs. Thanks again.
Ian W ,
Wahroonga, NSW
Geeks2u
Would you please put a gold star in the Customer Relations column of Richard's employment file, or pay him a monetary bonus, or put his photo in a prominent place of honour or whatever your corporate reward practice is. He was courteous and pleasant even under repeated frustrations that had previously reduced me to swearing at the cats (who hadn't deserved it at all!!) and went far beyond what I'd have considered reasonable in trying to make the A7600GT card work on a system it just wasn't going to accept. Please recognise his efforts.
Tony C ,
Wynnum, QLD
Geeks2u
I can't think of anything Geeks2U could do to improve - the minor problem I had following Gareth's visit was not of his doing but he was ready and willing to help over the phone and was again able to rectify the issue. Frankly I've already started recommending your company to my friends and work colleagues. Thanks again for your professional assistance.
Stephen B ,
Woollahra, NSW
Geeks2u
Thank you for your follow up letter regarding some work I had done using your company. I am just writing to let you know that the service I received was nothing short of outstanding. Right from the initial call, I spoke with Sam. He was very professional and knows the company product well. I then received a confirmation text message, much appreciated. Then John my technician arrived 2 hours after I made the initial call. John was fantastic and has done an exceptional job on my pc. Please pass on my thanks. I look forward to calling on your company again in the future.
Denis R ,
Spearwood, WA
Geeks2u
Good morning. Herewith I would like to thank Geeks2U for an outstanding job executed in a very short time frame. I have unfortunately experienced several cowboys in your trade, unbelievable!!! Bruce has shown his professionalism, he fixed my problems very quickly to my entire satisfaction. A nice, very knowledgeable person. I am thankful and will certainly recommend Geeks2U to my friends. Again thank you, a new customer, Denis R.
Steve H ,
North Adelaide, SA
Geeks2u
Tim was very professional and helpful. He has been to my home before and it was nice to see him again - as usual he was simply outstanding and my computer problems were solved. Thanks!
Rosemary P ,
Northcote, VIC
Geeks2u
I have just had Maurice repair my pc. His conduct was friendly and thoroughly professional, he very obviously knew what he was doing, worked at the speed of light, fixed several small & large bugs in my system and took the trouble to EXPLAIN and TEACH as he went along. Your reception person who initially took my call was helpful and competent also. Is there any way you could clone your staff and send the copies to every major organisation to demonstrate how customer service should be done? And on top of that, the cost was very reasonable! I will not hesitate to use your service again and will definitely advise my associates & colleagues & friends to do likewise. Thanks again, job well done!
Laurie, ESP Print ,
Regents Park, NSW
Geeks2u
Geeks2U are the best! Jon Bruce was in our shop within 2 hours of booking, and got the system networked and online in less than 15 minutes. He was very professional and knowledgeable. Very Impressive! Believe me, we tried to ring the manufacturers, their service people and other so called experts, and they all said the same thing - "we'll see you in 2 days, and our quote is blah blah!". Luckily, we searched the web one more time and wham! Geeks2U - saved the day. We highly recommend Geeks2U to anybody requiring IT expertise.
Natalie D ,
Kenmore, QLD
Geeks2u
I can't speak highly enough of our GEEKS2U experience. From the initial call placed to your customer service staff through to the prompt arrival of your technician (lovely guy). Not only did he fix/review all my technical problems - his extra assistance was beyond the call of duty when he helped my husband carry a heavy load from his car! He was also more than happy to answer queries my husband had about his new laptop software ..... all for the quoted price of 1 HOUR! We will definitely be calling on GEEKS2U again!
Tony Paul, Director, TP Media ,
Cromer, NSW
Geeks2u
I would like to say thanks, for my experience with Geeks2U was a standout. The service technician was on time! The job was done efficiently and effectively, and all the charges were reasonable. I must admit I started telling work colleagues and friends how happy I was not long after the work was done. I have never been one to send emails or letters of support, but in this case, I believe it was deserved. Thanks again.
Kristie K ,
Main Beach, QLD
Geeks2u
I found the complete service from start to finish was outstanding! The technician (Ren) fixed something in 30 mins that others had spent hours trying to figure out! Congratulations to a brilliant service. I will definitely be using you again.
Vicki M ,
Randwick, NSW
Geeks2u
Hi, I could not have been happier with the service provided by John of your company. Before contacting your company I had a technician from another service company come to attempt to fix my computer, after explaining the problem to this technician all they did was remove some unused programs supposedly to make the computer run faster, this took over 2 hours & I was charged approximately $260 and it did not fix my problem at all, when I complained they didn't really know how to fix the problem & took days to get back to me so I was very unhappy with their service. I then contacted your company, the phone staff were very pleasant & set up the appointment for John to attend, John was very punctual, professional & friendly - explaining the same problem to him he fully informed me of the possible problems, solutions and time frames involved (I ended up having a corrupted hard drive & faulty memory stick not just too many programs making my computer slow!). John fixed the problem & returned the computer to me in the advised time and I have no further problems at all. I was very impressed with the service overall and appreciated John fully explaining the issues and solutions allowing me to feel informed and keeping me up-to-date with the progress. The overall costs of my repairs was approximately $200, so this was also cheaper than the 'non-repair' of the other company - I only wish I had contacted your company first! I would definitely use your services again if required and would be more than happy to recommend you to anyone I know, Thanks again.
Peter M ,
Mount Gravatt, QLD
Geeks2u
I just wanted to send you guys an email to say a big THANK YOU for fixing my PC! And also to say that it's been a long time since I have received a service the way you provide it. I'm very very happy with the 'Geek' you sent out to fix my computer, Ken Hyams from Brisbane. If all your geeks are as polite and helpful as he was, then you will end up with a lot of very happy customers! Thanks!!!
Jenny J ,
Lewisham, NSW
Geeks2u
I would like to say how fantastic Jack was helping us out on our home computer. He sorted out the problem quickly and made suggestions to improve things and really went out of his way to help.
Greg S ,
Rivett, ACT
Geeks2u
What more could one want from any service company? Rob was friendly, punctual, diligent, knew his work and very customer focussed. He resolved all the issues promptly and turned my PC catastrophe into a system with which I am very happy. Geeks2U delivered everything I expected.
Nicky T ,
Seaforth, NSW
Geeks2u
I just wanted you to pass on my thanks to Anthony Hill and to your admin team. This was my first time using Geeks2U and I just wish other IT firms I had dealt with in the past actually had their IT systems and management as well set up as you do. I intend to use your firm regularly and do hope that this first experience continues. Congratulations on a great set up.
Linda, Media Screens ,
Black Rock, VIC
Geeks2u
We found Daniel to be on time and had our network up and running correctly in an hour. Good value and I even recommended your company to my daughter in-law (Nicole C from Elwood) yesterday. She rang and had Daniel out last night and was also very pleased with the service.
Sharryn G ,
Ashfield, NSW
Geeks2u
I thought the service was outstanding from the moment that I called to find out about the services offered, pricing etc right through to the service itself. I am thrilled with Geeks2U and my computer is working very well and is set up in such a way that I have confidence in it. Cheers Sharryn
Monika R ,
Melbourne, VIC
Geeks2u
Very happy with the service, from Melbourne area. Had lots of trouble getting a tech at short notice, and was let down by at least seven other companies. Crystal was assisting me, and totally provided comprehensive help at every turn. Daniel came at short notice, that afternoon, after I had been let down by other companies, and fixed the problem quickly and efficiently. He also had a very professional and helpful manner, which I look for in service. Thanks for providing a great option. I have passed the details on to friends. It is a real hassle to have to ring up to ten companies for a simple problem. Thanks again,
Joanne, Huetopia Design ,
Paddington, NSW
Geeks2u
Everyone at Huetopia Design was extremely impressed with Geeks2U, from start to finish. The technician was friendly, professional, quick and efficient. Absolutely no faults or criticisms at all. After dealing with poor computer technicians for the past year it was a refreshing change. What our regular technician still could not achieve for us your technician fixed in an hour and a half. I will be highly recommending you to our clients and suppliers.
Magdalena P ,
Indooroopilly, QLD
Geeks2u
This is to let you know that I appreciate very much the speedy and courteous service I received from the members of your staff.. i.e on the telephone and personally.
Michael B ,
St Kilda, VIC
Geeks2u
I've been meaning to let you know how great the service was... thanks for the reminder. The way you handle appointments is pretty much text book perfect - why is it so rare in the IT service industry? I've already made a bit of a hero of myself by referring you to others who are struggling to get predictable and timely service. Can I buy shares? Regards, Michael
Larissa M ,
McMahons Point, NSW
Geeks2u
I was extremely happy with the service provided by Mark Johnson, I had ongoing issues and he was always ready and available to assist and offer solutions, and I highly recommend him to anyone that asks about Geeks2U.
Alan S ,
Aspley QLD
Geeks2u
I found the service and Paul very good. Tricky little problem that fortunately he managed to find the answer to! I will definitely give you a call when ever the next problem occurs.
Victoria H ,
Cremorne, NSW
Geeks2u
Thanks for your email and I actually did intend to email some feedback but busyness (the eternal excuse) has won on the day! I was most impressed with the professionalism of Geeks2U and have mentioned with some surprise to people that you actually give customer service!! I liked the fact that I received a booking number, the name of the technician in advance and especially the fact that Anthony was so pleasant and punctual. I mentioned to my daughter, Rachel, that I'd got onto your company and she said, "Oh, they're fantastic; I've used them and they were so helpful, etc." So there you go. With kind regards, Victoria.
Larraine M ,
Kew, VIC
Geeks2u
I found Daniel to be extremely helpful and he certainly knew what he was doing! He made some of the 'experts' we have used at work look like 'novices'. I have not had any problems at all after he 'fixed' everything. I would have no hesitation whatsoever in recommending your services. One would assume that all other personnel from Geeks are as well presented, trained and polite as was Daniel, the best part was that he did not make me feel like an idiot!!! My apologies for the delay in getting back to you - rather slack over the Xmas break. Hopefully I won't have any further hic-cups but should this happen I will certainly seek Geeks assistance! Kind regards, Laraine
Armodee R ,
Naremburn, NSW
Geeks2u
Hi, actually, I meant to send an email anyway, so thanks for the prompting. The service I received from Simon was exceptional and outstanding. He was friendly and efficient, he took the time to explain things to me (which I wanted) and was never rude or patronising. Add to that, my computer now runs like a dream!! I have told everyone who knew about my computer problems that I phoned Geeks2U and how wonderful the service was. If word of mouth is the best advertising you can get, then you're getting it from me. Every staff member I dealt with, such as the lady who arranged my booking, was friendly, polite and courteous. In fact, Simon was worried on the day that I had made my booking several days before the visit - which was so that I could be home at the time - but I was thrilled to think that getting to each customer promptly was a priority. The last company I phoned never bothered to return my second call and 3 weeks on, I still haven't had a response. Exceptional service, friendly staff, incredibly knowledgeable technical staff who were patient, willing to explain and knew what they were doing made your business my new "only place to call"Â?. You have my business and based on my experience, you won't lose it. I don't see how you could improve it - everything was amazing. Thanks.
Maree, ImageWorks Beauty ,
Biggera Waters, QLD
Geeks2u
Hi, many thanks for your email. I was pleased with your company's professional approach starting with your bubbly competent receptionist, quick action (same day), professionalism of Peter Scott your IT man and your follow up email. It is quite refreshing to deal with people who are CUSTOMER ORIENTED...... So many OZ companies - once they get your business/money - don't follow through - hence, we the customer look elsewhere as we become a statistic. Well done you guys. I will certainly deal with your company again. Keep up the PROFESSIONALISM.
Catherine R ,
North Curl Curl, NSW
Geeks2u
I would like to commend Geeks2U and particularly the exceptional technical genius that came out to see us. We had some very significant issues with two of my computers and your technician went well beyond the call of duty to fix our problems. We will recommend Geeks2U to everyone we meet who needs help with their computers. Kindest regards, Catherine.
Analia C ,
Woolloomooloo, NSW
Geeks2u
Hi, my name is Analia, I have used your services recently and am really happy, the computer support guy was excellent, he listened to my problems with the computer and offered solutions. I have the highest respect for your company and consultants. He was exceptionally good, I have used many other companies before and I would really recommend your services and consultants. Your customer service exceeded any expectations, overall a company which stands out from the rest. I thank the consultant for helping me with my computer, he has really delivered results, and in a short span of time, I can't say enough to commend him. Keep up the excellent work.
Lisa C ,
Mount Eliza, VIC
Geeks2u
Hi there, I would like to take this opportunity to thank Daniel for the exceptional service we received recently. Daniel was very thorough, made us fully aware of exactly what was wrong with our PC, and took steps to show us what he had done to rectify the problem. As we had never before had viruses on our PC, we were quite worried that we would be out of action for quite sometime due to issues it was causing us. Daniel was punctual, was even running early, and called me to advise me he could be there a little earlier if we wanted. Daniel's prompt service, sound understanding of what needed to be done on the PC, and friendly personality has made us feel confident we made a great choice when looking for PC assistance. I feel confident we will not only be repeat customers, but will be referring the business to all of our friends and family. I would also like to take time to mention the wonderful reception staff who took my initial call. Lovely to deal with and extremely prompt service. I hope this email reaches those whom I have dealt with directly.
Grant B ,
North Sydney, NSW
Geeks2u
Hi Geeks, A note to say THANKS and express just how impressed I was by your response and service yesterday. I got your name out of the yellow pages yesterday and rang to get help with installing a new laptop I have onto a small network. I rang at around 1.30pm expecting someone may be able to get to me early next week and was informed that someone was in the area, Chris, and could assist with my request later that day. Chris turned up and spent several hours getting me well set up. He explained what he was doing and why and made sure he had covered off everything I needed. He was very personable and his customer service focus was fantastic. Thanks again, I will certainly continue to use you guys and recommend you to others. Wonderful service indeed at a very fair price - well done.
Mary S ,
Hughesdale, VIC
Geeks2u
I have been absolutely thrilled with the service I have received from Geeks2U so far. The turn around time was immediate, the service professional and I was kept informed throughout. The after service has been impeccable and I have no hesitation in either using your service again or recommending it to others.
Yvonne J ,
Maroubra, NSW
Geeks2u
I just wish to say that I am wholly satisfied with the prompt attention and wonderful service provided by your company. The technician John was extremely helpful and friendly. He answered all my questions with ease and good expertise.
Helen H ,
Spring Hill, QLD
Geeks2u
Hi Geeks! Just wanted to say a big thanks for your prompt service in my time of crisis yesterday. Just like last time, your man showed up on time and fixed the problem in less than half an hour. What peace of mind I get being able to count on your company when my PC's misbehaving!
Lynette M ,
Artarmon, NSW
Geeks2u
Hi, my name is Lynette and I had one of your technicians come to my place on Thursday. I had one (Andrew) come previously and was most happy with his work, time of arrival and his friendly manner. Everything I wanted done was done efficiently. I had Jon come on Thursday and I was wondering if I could be lucky twice. I was - he was everything that Andrew was in all aspects. I must commend you on your staff - and I certainly will be telling others of my good fortune in finding your company. Many thanks once again and keep up the good work.
Ray P ,
Paradise Point QLD
Geeks2u
I say that I have been very satisfied with the quick & efficient service from Ren. His personality, knowledge, & quick service, are excellent. I intend to always use Geeks2U when needed. Everything from the initial contact through to the service delivery and follow-up was first class.
Janelle, Teaching Australia ,
Acton, ACT
Geeks2u
Hello there, sorry for the delay in getting back to you about the service we have received from Geeks2U. It is with pleasure that I can provide the following feedback. We have required the services of Geeks2U on three separate occasions now and each and every time the service has been fantastic. Each time we have phoned Geeks it has been at the last minute and we have required someone to be here either the same day or the next day. Without fail Geeks have shown up and provided the right advice every time. Graham the gentleman who has helped us all three times has been terrific and never fails to solve the problem or provide the right advice. We wouldn't hesitate to recommend or call on Geeks2U again.
Lesley S ,
South Yarra, VIC
Geeks2u
Strangely enough, I was uttering your name only minutes ago - I was telling my pharmacist about Daniel, and Geeks2U, and how I felt like licking his boots :-) Great service, great skills ... I think it has changed my attitude not only about computer repairs, but to wonder why other services don't take a leaf out of your book. Please pass on my compliments to him ... I would not hesitate to call you again, or to tell my friends about you (as I have just been doing).
Roger B ,
Subiaco, WA
Geeks2u
To find quality service these days is rare. We were so blown away with your tech Nick that we haven't been able to stop talking about it ever since. Not only did he fix our wireless without fuss, it was a pleasure to have him in our home - he loved our dogs!
Geoff C ,
Sunbury, VIC
Geeks2u
Hi there, my name is Geoff, recently I had problems adapting my wireless router to my laptop and my VOIP phone system, after days of frustration unable to run both at the same time, I decided to call Geeks2U for help, you were very flexible arranging the appointment around my shift work, Maurice was the technician who called out to my home, arriving early he solved the problem within minutes, now there is no more fights in the house over the use of either the Computer, Laptop or phone which all work perfectly. I would like to take this opportunity to thank Maurice for the exceptional service he provided, his professionalism was outstanding. I would not hesitate to call Geeks2U again, or to tell my friends about you (as I will be doing).
Energy Australia ,
Pyrmont, NSW
Geeks2u
Geeks2U helped us establish a remote office at one of our sites. The service was fast and most importantly effective. Thank you for making this happen, your expertise has been really valuable to this project.
Tony W ,
Cammeray, NSW
Geeks2u
I am pleased to be able to say it has been a great experience dealing with Geeks2U. I phoned 5 other computer support companies before I found you. You were the only company that responded with a person, all the others had answering machines, and the person I spoke to was very helpful in organising someone to come to my house on the same day. As things turned out the technician assigned to my job was running late on another site. He did me the courtesy of phoning ahead to tell me he would be delayed and this gave me the opportunity to tell him the computer had stopped making the funny noise and ask his advice about what to do next. He said diagnosis was harder when the computer was not displaying the problem and he advised me to call Geek Headquarters and tell them the situation. When I called to advise them of my situation the person I spoke to was again very helpful. She (sorry I do not remember her name) suggested that if the problem returned, to call back and reconfirm the booking. The noise did come back; I made a time to be at my house and a few minutes before the appointed time Mark arrived. He was friendly and professional and had the problem fixed in a few minutes. Mark then organised the invoicing for me and I was able to pay for this excellent service on the spot. Thank you all, you are a great team and I appreciate the care you have taken over this case.
Dale J ,
Surfers Paradise, QLD
Geeks2u
Ben was terrific! He took the time to explain everything he was doing without making me feel like an idiot for not knowing how to solve the problems on my own. What a great service! I will use Geeks2U without hesitation next time the need arises and I will be referring your company whenever I get the chance. Thank you!
Cathy S ,
Jerrabomberra, NSW
Geeks2u
I meant to contact you last week about my experience with your company... it's been a while since I have had such a pleasant and professional dealing with a service provider. Thank you. I was particularly impressed with your initial contact with me (once I'd completed the online form), and grateful that you made the extra effort to fit in a weekend appointment around my schedule. Your customer service skills are outstanding. Further, the expertise and quality of work by Robert still leaves me thankful that I took the time to find Geeks2U! I will advocate your services to my friends and colleagues and will contact you again should I find myself unable to unravel a particular problem with my computer gear. Thanks again....Cathy
Helen A ,
Frankston, VIC
Geeks2u
I was very, very happy with the service I received from Geeks2U on Friday 1st June, I have already told a couple of my friends about you. My serviceman, Daniel, was on time and extremely pleasant and helpful; I had problems with my printer not printing the next day (Saturday), and I rang your number - within 15 minutes Daniel had rung me and helped me over the phone. I was up and running within a few minutes. I am very impressed with your service, and cannot think of any way you could improve. Thank you for giving me this opportunity to comment.
Barbara H ,
Pyrmont, NSW
Geeks2u
Yesterday, your consultant Mark Johnson came to help me with a couple of problems. I wanted to thank him for his prompt and courteous service - as well as fixing the problems. He kept me informed of his arrival time, voluntarily removed his shoes at the door, all of which was done with a really nice attitude. This is the first time I have used Geeks2U but if this is the standard of your service, it certainly won't be the last. Thank you.
Jenny P ,
Chermside, QLD
Geeks2u
I can't believe that I could get one of your lovely Geeks out within 3 hours of my call. When Alistair arrived he got right down to work and fixed my list of problems without any hassles - he did more than I even hoped for. The service was great and I will be telling all my friends and call you again if (when!) I need to. Thanks again.
Mark & Melanie K ,
Paddington, NSW
Geeks2u
I was so impressed with the service that you provided. I would like to pay particular mention to a few aspects if I may. The first being that getting your details from the internet was very simple, which is something in this day and age is greatly appreciated. The second being the same day service. This made a significant impact on our needs and we were only for home use. The final mention would be to the service personel that you sent to us was from Double Bay, my husband and I would like to say that we were so impressed with the representation, manner and reassurance that this man gave us, and to state with high regard that he is a real credit to your company. We were impressed and would call geeks2U without hesitation and recommend your company onwards, which we have already twice, without fail. We hope that as a company you remain honest and fair but most importantly do well and continue to achieve as from our experience you deserve to date. Many thanks, Mark & Melanie
Robert S ,
Stanmore, NSW
Geeks2u
Absolutely superb service that I'd willingly commend to others. Jon was helpful, friendly, knew what he was doing and did some great value adding stuff helping me to clean this computer up. Jon took the effort to let me know he was running half an hour late - I really appreciate being kept in the loop on that kind of stuff. The reception staff are pleasant and very efficient at organising call-outs. An A+ organisation. With thanks, Robert.
Mark B ,
Hunters Hill, NSW
Geeks2u
Your tech, Jon, was a gentleman and a scholar. He did a great job, and made sure everything was right before leaving. If (when) I have another PC meltdown, I'll be calling a Geek, absolutely. Cheers Mark
Alexandra B ,
Coburg, VIC
Geeks2u
Dear Geeks2U, I just wanted to say thanks for the fantastic service that you provide. My computer had been misbehaving for months and I was asking myself "why isn't there a service where someone can come to my door and fix this!" And then I found your service. I was sure my computer was possessed but Jeremy came over and quietly went about fixing all the problems (which were many and varied). My first appointment was actually cancelled my mistake but the person I spoke to on the phone was so lovely about it and Jeremy came out the very next day. When I found that my computer was not working in a new and annoying way after he had been he returned again and now everything is fantastic. I am so happy to be able to do the things I want to on my computer and I have peace of mind knowing that if things go wrong again I know who to call. So thank you very very much!
Brendan H ,
Balmain, NSW
Geeks2u
I have been meaning to say this. Just want to say what a great job Troy did in fixing our family PC; after me having spent hours on the PC at weekends trying in vain to grapple with a dying hard drive, Troy was able to check that I saved everything & then arranged to install a new hard drive for us. The PC was back-up & working in less than four days. It was a pleasure having Troy do the work for us & we would recommend the services of Geeks2U; we would use their services again without reservation.
Josephine J ,
Lilyfield, NSW
Geeks2u
I am very pleased with the onsite computer service I received from Geeks2U. Simon Kemp came to my house on a Sunday and fixed my computers' MCE tv issues with a new tv tuner I had purchased at Harvey Norman (the package said it was compatible with MCE, but it wasn't). He was very professional and focused on the task at hand. I have never used commercial technicians for my computer issues, and I had exhausted all of my options with getting the hardware (and software/drivers) to work. Geeks2U was a last ditch effort, but my last hope of seeing TV on my Dell's MCE before I returned the tv tuner to Harvey Norman. I am so happy that Simon got it to work! The whole experience was very satisfying for me. The home (onsite) service was convenient and I would definitely use Geeks2U's services again in the future. Thank you Simon, and thank you Geeks2U.
Frances D ,
Yarralumla, ACT
Geeks2u
I was very impressed! The service was prompt; Graham arrived at my office to do a job on a personal computer. I was able to continue working; there was no disruption to work colleagues; the hard drive documents were recovered. I will be recommending you whenever people I know have a need to recover documents.
Clare G ,
Lane Cove, NSW
Geeks2u
I was really impressed. My 'geek' was on time and very approachable and helpful. He happily chatted to my kids as well as obviously fixing the two problems we were experiencing. Thank you so much!
Natalie R ,
Malvern, VIC
Geeks2u
I would have to say that I found the service to be fantastic, you were very helpful with setting up the appointment; Daniel arrived on time, kept me up-to-date with what he was doing while working on my laptop and much to my appreciation suggested things that I could do myself to save spending as much money having him work on the PC. My laptop crashed the following morning and I rang back on the 1300 number and the person I spoke to had Daniel call me within five minutes which I was particularly impressed with, especially as it was a Saturday morning. After explaining what had happened since Daniel had fixed it, Daniel let me know that he believed it was a hardware problem and recommended I speak with the manufacturer rather than have him spend a couple hours getting it going again - that was spot-on as it turned out my hard drive and motherboard have both crashed to the point of needing replacement. I was very appreciative of the quick service and also that Daniel was able to help me in a way that got my computer going with minimum out-of-pocket. It was the first time I'd used Geeks2U but if I had problems in the future, I would definitely be ringing again to have you help me out.
Ros M - Computer Gym ,
Glenwood, NSW
Geeks2u
I am just writing to say thanks and that I was very impressed with the service I received from Mark Johnson. Our computer was shutting down on its own after only being on for 5 minutes which meant that it was very difficult to get any work done. We called a couple of local people who didn't have the time or couldn't be bothered to fix the problem and I was beginning to think that the problem was unfixable. Mark came out the same day I made the phone call and the computer hasn't shut down on its own since. I have no hesitation in referring people to your service and using it again myself if we need it. Thanks Mark.
Tracy H ,
Port Melbourne, VIC
Geeks2u
I just wanted to send through a thank you to yourself and Jeremy for your quick response and extremely efficient service today. I know you're running a tight schedule with your technicians yet you still managed to fit me in. During the past 12 months I've had more contact with "customer relations" departments than I'd like to ever encounter again. I'd like to extend a huge thank you to Geeks 2 U - in particular to yourself and Jeremy - for proving that there is a one in a million chance of coming across timely, effective and friendly customer service. You have no idea what you've done for my stress levels!! I will definitely be spreading the word.
Kerry Fitzgerald, Director, Lasting Impressions (Australia) Pty Ltd ,
Greenacre, NSW
Geeks2u
Troy arrived on time, knew what he was doing and sorted out all my issues with the VPN and network without a hitch. Having worked in the IT industry myself (in a non-geek capacity) I know that his skills are outstanding. His presentation and professionalism on the job were also excellent. Dave in customer service was also outstanding in arranging the appointment and assisting me when I needed to change it later. I have already recommended Geeks2U to one of my clients. Keep up the good work. Very few companies are interested in using customer service as a market differentiator and believe me, when someone comes along who does it right it makes a huge difference to your customer's experience, and to your own bottom line no doubt. Thank you.
Kayte, Morris & Partners ,
North Sydney, NSW
Geeks2u
I just wanted to write to advise just how fabulous Troy has been in sorting out our server here at Morris and Partners. He has been continually available and above and beyond the call of duty. We have all been extremely impressed with his ability, his fantastic level of communication and overall his efficiency of completing the new server transition.
Kayte, Morris & Partners ,
North Sydney, NSW
Geeks2u
I just wanted to write to advise just how fabulous Troy has been in sorting out our server here at Morris and Partners. He has been continually available and above and beyond the call of duty. We have all been extremely impressed with his ability, his fantastic level of communication and overall his efficiency of completing the new server transition.
Julie G ,
East Melbourne, VIC
Geeks2u
I was very impressed with your service and will certainly use it again in future. I will also recommend it to others. In particular, I really appreciated the fact that you were able to set a specific time for your service call - and arrived at that time - something very rarely achieved by other firms.
Victoria H ,
Malvern East, VIC
Geeks2u
We only have positive feedback for you! Jeremy was on time, proficient and helpful when responding to all questions. We feel very confident that support we received from Geeks2U is of high quality - worth every penny spent. Also, it was much appreciated that the pricing of the hardware that we bought was very reasonable (I had done some research beforehand to ascertain comparable prices). All up, you can count on us to be a repeat customer.
Wendy Clarke, Director, Dirtscape Dreaming ,
Caroline Springs, VIC
Geeks2u
We just wanted you to know that this is the first time a techie has walked out the door and everything still works an hour later. Jeremy was great - quietly went about it all without needing me much at all - I think that's a good indicator of someone with instinct, intelligence and an ability to be decisive on our behalf. So thank you Jeremy and you David for great service. We'll be happy to move our IT into your care.
Jillian R ,
Greystanes, NSW
Geeks2u
I would just like to express my sincere thanks to you and your team for your outstanding service. I am a someone who is very reliant on my home PC but unfortunately knows nothing about what to do if I encounter a technical problem. Unfortunately for me I did encounter a problem late last month and I called you in desparation on the recommendation of a work colleague. You were extremely pleasant to me on my first call and to my surprise was able to get a technician out within about 3 hours. Unfortunately my PC problem turned out to be greater than first anticipated and it required a couple of follow-up visits and a complete rebuild. Every time I called you to check up on my PC (which was quite a few times!) I was very pleasantly surprised that you were able to give me an update right away. Your level of customer service is really second to none. A special mention to your trusty techo Kanthan, who had to come over twice and was able to fix my sick PC perfectly and with a smile. But my most sincere thanks to you, Dave, who has just been so excellent to me throughout. I have called you so many times in a slight panic, and every time you have been so pleasant and helpful. And regarding the cost - well - I just can't think of too many businesses who have been so decent and fair in this regard. Although I hope never to have a PC problem again, I know that this is highly unlikely so I look forward to dealing with you again . .. but maybe not for awhile!!! I think that your company provides the perfect solution for people like me - non-techos who are very reliant on their home PC. And of course it goes without saying that I would recommend your service to anyone.
Tresna, Hey Dee Ho Music ,
Williamstown, VIC
Geeks2u
Hi there, I just wanted to express my appreciation and let you know how impressed I was with the service I received last week. Considering it was the week between Christmas and New Year I wasn't expecting speedy responses but to my surprise I had someone at my office the same day. Eugene was extremely helpful, efficient and personable and as a business owner myself, my customer service standards aren't always reached, but your company definitely exceeded all expectations. Well done on such a fantastic service from the first phone call to the visit!! I am Chairperson of a business networking group in Melbourne's western suburbs and will definitely be recommending your service to all the members!
Phil T ,
St Ives, NSW
Geeks2u
Just wanted to drop a quick line to extend my appreciation for the fantastic service offered by Peter this afternoon. I logged a service request call this morning & by 1pm had a technician at the door. On time, great customer manner & problems fixed with no fuss. As a first time user of any sort of on-site computer service I will "definitely" use your service again & will highly recommend it to others. Please record my thanks to Peter for his service.
Barry N ,
Frankston, VIC
Geeks2u
We are extremely pleased with the way you resolved our mac dilemma. Actually we've never had such a successful resolution so promptly or efficiently. We were both pleasantly surprised because everything was still working the next day!! We will not hesitate to call you again, no doubt there will be another occasion! You are now officially our Mac Man!!!!!
Kim L ,
Scoresby, VIC
Geeks2u
I was very pleased with the service provided to us. It was magic that I could get an instant response on the phone, actually talking to a person not a machine. You were there in my time of desperation. I am sure that you know how computers can make you feel when they spit the dummy and you have no idea what went wrong. You can become absolutely frustrated and angry, it can change your personality in an instant and absorb several hours trying to figure it out. You were very calm and reassuring which is what you need to hear in your moment of despair. I was very pleased that you were able to arrange for someone to come to my home within 24 hours of my call for help, especially a visit on a Sunday that was fantastic ( That did relieve me of a heap of stress ) I did not need to arrange to take any time off work or have to involve another person to be at my home. The convenience of your service is wonderful, ( I call it a luxury service just a phone call away) with no inconvenience to me, I did not have to leave my home or pull the computer to bits and drop it off somewhere, wondering when I would get it back, and have it be diagnosed with some rare foreign virus that only 3 weeks in quarantine could repair. The person who attended was genuine, prompt, polite and very patient, answering all the questions that I asked, with answers that I could understand. I would not hesitate to use your service again or recommend your service to anyone in their time of need. The fact that you follow up on your clients shows that you are genuinely concerned about their satisfaction, that is so professional. Keep up the fantastic Geek service.
Terri P ,
Eaglemont, VIC
Geeks2u
I would like to thank Geeks2U, especially "Eugene", for an outstanding job in getting my mac up and running in no time. He was on time! very professional! and knowledgeable!! I will definitely use you in the future and recommend you to many of my friends... cheers
Graham W ,
Banks, ACT
Geeks2u
Good morning Geeks. I am taking a moment to write a few lines to say how happy I am with the service provided by Geeks2U. Through a series of unfortunate events my computer became so infected with viruses that it was literally reduced to a piece of junk. As a researcher and writer I needed to get my home computer repaired as soon as possible (either that or spend probably over a thousand dollars replacing it). A bit of searching led me to Geeks2U. I was attracted by the offer of Same Day Service and the convenience of having a tech come to my home. I rang at lunch time on Wednesday, thinking that I might be able to get someone out by Friday and was amazed to be told that Robert would be at my front door at 5.30pm that night - and he was! Rob was able to save and rebuild my computer in an amazingly short period of time and for just over $200. That actually got me two visits, as Rob came back on Thursday evening to load Windows XP and restore the drivers. He would not leave the house until he was sure that my computer was both up and running and protected by the best antivirus software available. I am extraordinarily pleased with the service provided by Geeks2U and impressed with the professionalism of the organisation and the people it employs (it was a distinct pleasure to speak to a knowledgable and helpful human being, rather than a machine, when I made my first call to Geeks2U on the Wednesday) and have already recommended its services to a number of work mates.
Gary G ,
Alexandria, NSW
Geeks2u
I have no hesitation in saying how excellent your service was. From the moment I checked the website, then called you, until the job was finished - the service and quick response was excellent. Simon knew exactly what to do, did it efficiently and expertly and also advised me on a range of issues which have improved my whole system greatly. I have been recommending Geeks2U to a number of my friends and contacts who are always looking for experts in the field. Your timely response to the usual "crisis" enquiry was superb, so, many thanks and I will be using your services again when (and hopefully not too soon) the need arises.
Sally L ,
Toorak, VIC
Geeks2u
I just wanted you to know that I was very impressed with your company and its level of professionalism. I was impressed with Jeremy and his depth of knowledge and the fact that he said he would turn up at a certain time and did so. He also helped me with advice on my ipod which also worked out well for me too. So thank you. I have given a couple of friends your cards as many of us have had bad experiences in the past and word of mouth in recommendations are invaluable. I took your company as I had seen your car advertising in my area.
Darren, Hitstate Records ,
Blair Athol, NSW
Geeks2u
Firstly I would like to take this opportunity to say just how impressive Peter was. The guy was quick, educated, polite, helpful, talented and probably the best tech support person that has worked on a Hitstate computer. He was indeed a wizard at fixing our problem. We required a rebuild due to a windows breakdown etc. Peter was in touch by phone throughout the entire process, visited over the weekend and answered all questions that were asked of him. As owner of Hitstate Records I will indeed pass the Geeks2U service to related clients within the music industry and want it to be known the service Peter gave was next to none. Nice work guys, glad I found you , well worth the cost.
David W ,
Stanhope Gardens, NSW
Geeks2u
Peter arrived on time and didn't take long to fix my problem. My computer boots up faster now and there is no noisy fan from overheating anymore. He did a fine job and I was impressed with his knowledge and his quick expertise. There were also spyware files on my computer that I didn't know about, they were removed. I am very happy with the service and I will call again if something goes wrong but so far so good. Now I can play games without any worry waiting for a noisy fan inside the computer. My computer runs quietly and I am very happy, Geeks 2 U is a true Aussie service that is worth every cent spent.
Phil K ,
Collingwood, VIC
Geeks2u
Just a quick email to thank you for your service yesterday. In particular, I would like to compliment the people you have working for you. Your service coordinator was great in determining a course of action and explaining the options to me, and your technician Chris, was very knowledgeable, competent and very pleasant to work with. Hopefully I won't need you again anytime soon but it's certainly nice to know you're there!
Louise H ,
Belconnen, ACT
Geeks2u
This is an email to let you know that Rob who recently worked on our computer blew us away with his expertise. We are most pleased and happy with the knowledge, service and timely manner exercised and we would not hesitate to recommend your company or to use you again in the future. Also, Linda is a delight. When you call and your first association with the company you are calling is the person who answers, it is so great to be greeted by a friendly person who is willing to schedule the appointment to meet with the convenience of the consumer. Thank you very much.
Frequently Asked Questions
No problem! Please just call our customer service line 1300 GEEKS2U (1300 433 572) at least twenty-four (24) hours before your scheduled appointment time and let us know!
What if the repairs can't be completed onsite? Sometimes, like in the instance of extensive data recovery, our computer repair services cannot be completed onsite. In this event, your Geek will give you a fixed quote for the offsite repair of your computer as well as let you know when it will be returned. You will also be kept up-to-date at all times on the progress of your repairs while it is offsite. We do ask you to sign a form, authorising the removal of your hardware to take offsite for repair. Can I buy hardware or software from Geeks2U? Of course! For your convenience, our technicians drive fully stocked vehicles so that they can fix most problems on the spot. If the required part isn't immediately available, we will organise it for you as soon as possible and make a return follow-up visit as part of the same service. What kind of Service Guarantees do you offer? At Geeks2U, we are fanatical about service. Our business has been built on this commitment. We guarantee our service on two levels: 1. We guarantee our technical expertise - in the event that our technician is unable to fix or diagnose the problem because they do not have the technical expertise to do so, then there is no charge for the service. However, if they diagnose a faulty component which needs to be replaced and you choose not to proceed or decide to source the parts elsewhere, normal charges do apply. 2. We stand behind our service. If you notify us of a problem with the services you were provided, and our diagnosis of the problem indicates that our services were not performed satisfactorily, we will work to provide a solution to your problem quickly and at no additional cost to you. Please contact us on 1300 GEEKS2U (1300 433 572) as soon as possible and we will do everything we can to rectify the issue free of charge. Naturally, if the issue you're experiencing is unrelated to the service we provided, normal charges will apply. As mentioned previously, we do also guarantee same day, onsite service - or it's FREE!* so you can be assured of getting a Geek out to your location fast in the event of an emergency! How do I keep from losing my data? Computers are complicated machines and data loss is therefore always an unfortunate possibility. This is why we are so crazy about all of our customers having appropriate backup solutions in place because it's the only way to really protect yourself from data loss. We highly recommend that you always keep a backup of your critical files so you are never at risk, however, if necessary, we can also offer back-up services before we start any work onsite. In the event that you have already lost invaluable data through hardware failure or deleted files, our experienced technicians can provide onsite and in-lab recovery solutions for individuals or companies requiring urgent response. What makes Geeks2U technicians so special? All our Geeks have many years of professional experience and/or possess industry certifications, providing advanced knowledge in all areas of computer repair and support. You see, each and every one of our Geeks has been carefully selected before they join our ranks; we make sure that they have the appropriate technical expertise, experience and, above all, a great personality. What's more, when you book with Geeks2U, you are tapping into the thousands of years of experience that we have across our 100+ Geeks nationwide - so there's really no problem we can't solve! What can I expect of my Geek? You can expect one of our friendly experienced technicians, in uniform, to be on time and introduce themselves upon their arrival. Clear communication is our number one priority, so you can expect your Geek to keep you thoroughly informed as to what is going on from the moment he/she arrives onsite. Shortly after arriving, we will give you a diagnosis of the problem and an estimate of the time it will take to fix, as well as keep you updated throughout the service, so there are no surprises. How much time will it take to resolve my computer issue? It largely depends on the nature of the issue, however, the majority of our onsite services are completed within the first hour. If the service is going to take longer, your Geek will provide you with an estimate and get your approval before proceeding further. Be assured that, where possible, our technicians will always perform the services quickly, onsite, so you can be up and running again as soon as possible. If it is necessary to take your computer offsite to repair, you will be given a fixed quote for you to approve beforehand. No surprise bills or extra charges! What services do your fees cover? Our service fees are entirely time-based and cover any technology you would like help with. We structure it like this so they are clear, transparent and easy to understand. It also means you can have your Geek working on multiple computers and/or problems at once without getting hit additional charges for every little extra thing you may need help with. Our Geeks are terrific multi-taskers and can therefore often knock over multiple issues simultaneously. Please note that naturally, the service fees do not include hardware or software which we can offer at very competitive prices. How much do your services cost? We believe in keeping things simple and transparent so we just have a simple half hourly rate according to your location and whether you're a home or office. Please note that there is a one hour minimum for onsite services but the majority of jobs are completed in this time. When the immediate problem is completed before the minimum one hour service, our Geeks will be delighted to spend the rest of the hour optimising your system and answering any other questions you might have. What forms of payment does Geeks2U accept? For your convenience, we accept payment by cash or credit card. At the time of booking your appointment, we will confirm your preferred payment method with you. If it's credit card, we will offer to securely enter your credit card details at the time of booking, however, only once the service has been completed and you have authorised the charge will the payment actually be processed (please note: we do not actually store your credit card details, they are encrypted to the most stringent standards and stored with our bank in line with Australian regulations). At the end of the service, we will also email you an invoice and receipt for your records. No fuss! Approved business clients can also apply for an account with credit terms. What hours is your call-centre open? Our friendly Customer Service Specialists are ready and eager to take your call 8am-9pm Monday through Friday, 8am-5pm Saturday and 9am-6pm Sunday Australian Eastern Standard Time. We're also open most public holidays too! When are appointments with your Geeks available? Your computer doesn't always wait until the working week to misbehave, that's why we're on-call seven days a week! That's weekdays, weekends and evenings! Appointments are available Monday through Friday, 8am - 8pm, and weekends, as well as most public holidays, 9am - 5pm at your local Australian time. Are your technicians able to explain the service in plain English? Yes! Geeks2U has a rigorous selection process for all of our Geeks so as to ensure, amongst other things, that all of our technicians speak fluent English. Our Geeks will not confuse you with complex technical jargon; they can all explain even the most complicated issues in simple, plain English. Is it easy to book the services of a Geeks2U technician? Easy as can be! Just call our national service hotline 1300 GEEKS2U and speak with one of our friendly Customer Service Specialists who will run you through our services and costs, collect the necessary information about the problem you're experiencing and book an appointment time that's convenient for you on the spot. Shortly after that, you will receive an automatic SMS direct to your mobile with the name of your Geek, a booking reference and your confirmed appointment time. If you choose to opt for Same Day Service, we will even have one of our friendly Geeks to your door that very day or it's FREE!* (conditions apply) Is there a Geeks2U technician near me? With over 100 technicians spread right across Australia, we're sure to have a technician in your local area. Click here to see if we service your town or city. If we are not servicing your area yet, please let us know so we can notify you when we are - because it's really only a matter of time! What kind of computer services does Geeks2U offer? We provide expert, same day, onsite computer help, repairs and services. Our services cover a wide range of computer issues - just about any type of computer support our customers need. They include hardware and software repairs, system security solutions, wireless and wired networking, data backup and recovery solutions and virus/spyware prevention and removal, just to name a few. Whatever you need done, our Geeks can help! I'm a home computer user, not a business. Are Geeks2U's services still available to me? Of course! We provide computer solutions for homes and offices, from basic home setups to large enterprises and everything in between.Categories
- Computer Repairs
- Computer Services
- Computer Support
- Computers & Hardware
- Networking Systems and Support
Keywords
computer, geeks, geeks2u, repair, computer repair, hardware, software, computer hardware consulting, consulting, cleaning
Photo Gallery
Video Gallery
Business Hours
| Monday | 08:00am | to | 09:00pm |
| Tuesday | 08:00am | to | 09:00pm |
| Wednesday | 08:00am | to | 09:00pm |
| Thursday | 08:00am | to | 09:00pm |
| Friday | 08:00am | to | 09:00pm |
| Saturday | 08:00am | to | 05:00pm |
| Sunday | 09:00am | to | 06:00pm |
Payment Options
- Visa
- Mastercard
- Amex
- Cash